These terms explain how quotes, bookings, payments and moving jobs work with MJM Movers. Please read them before paying a deposit.
1. Quotes
A quote is based on the information provided, including the collection and delivery addresses, item list, property access, stairs, lifts, parking, dismantling, special handling and preferred date. Please tell Martin if any of these details change. A change may affect the price, vehicle, number of team members or time needed.
Sending a form, message or enquiry does not create a booking. A quote is only for the work described and remains subject to availability until the deposit has been received and Martin has confirmed the date.
2. Deposit, confirmation and balance
- An upfront deposit is required to reserve the agreed date and time.
- The booking is not secured until the deposit has cleared and Martin confirms it directly with you.
- Martin will tell you the deposit amount and the due date for the remaining balance before you pay.
- Do not send money until Martin has confirmed the job and payment details.
3. Cancellations and date changes
Contact Martin as soon as possible if you need to cancel or change a confirmed booking. Whether any part of the deposit can be returned will depend on when you cancel, work already completed, costs already incurred and losses caused by the cancellation. Martin will explain the terms that apply to your booking before the deposit is paid.
If MJM Movers cannot carry out a confirmed job, Martin will contact you and payments for services not provided will be returned. Nothing in these terms removes or limits your statutory rights.
4. Your responsibilities
You are responsible for giving accurate job and access details, having permission to enter the properties, arranging any necessary parking and making sure items are ready at the agreed time. Tell Martin in advance about unusually heavy, fragile, valuable or awkward items, and anything that needs dismantling.
MJM Movers may refuse to carry anything illegal, dangerous, leaking, unsafe to move or not properly disclosed when the quote was agreed. The team may also stop work if access or conditions create a safety risk.
5. Delays and access on moving day
Agreed times are planned carefully, but traffic, weather, road closures, delays at another property and access problems can affect arrival or completion times. MJM Movers will keep you informed when a significant delay is known. Extra waiting time or additional work caused by information that was not provided may change the final price, but this will be discussed with you.
6. Care, damage and insurance
MJM Movers is fully insured for the work it agrees to carry out. Insurance policies have conditions, limits and exclusions. Ask Martin before booking if you need details of the cover for a particular item or job.
Please report any loss or damage as soon as reasonably possible and include photographs where you can. This gives MJM Movers and its insurer a fair opportunity to review what happened. Nothing in these terms limits liability where the law does not allow it.
7. Website and external services
This website gives general information about MJM Movers. Individual jobs depend on availability and the details agreed with Martin. Links to Facebook, WhatsApp, OpenStreetMap and other services are provided for convenience. Those services have their own terms and privacy policies.
8. Questions or complaints
Speak to Martin first so he can try to put things right. Call 07774 347874, contact him through WhatsApp or email [email protected]. You can also read the privacy policy.
